1. Definitions
1.1. Administrator / Service Provider – Fengo Sp. z o.o. with its registered office in Cieszyn (43-400), ul. Frysztacka 45A, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0001107603, NIP (tax ID): PL5482342278, REGON: 070597740, share capital: PLN 180,000. Contact: fengo@fengo.pl, tel. +48 33 851 45 25.
1.2. Website / Site – the website operated by the Administrator at https://www.fengo.pl and https://dev.fengo.pl, including all subpages and features.
1.3. User – any natural person, legal person or organisational unit without legal personality that uses the Website.
1.4. Consumer – a natural person performing a legal transaction not directly related to their business or professional activity (Article 221 of the Polish Civil Code).
1.5. Sole trader with consumer rights – a natural person concluding a contract directly related to their business activity where the content of that contract shows that it is not of a professional nature for them (Article 3855 of the Polish Civil Code).
1.6. Services – services provided electronically by the Administrator within the Website, described in § 3 of these Terms.
1.7. Form – an interactive form available on the Website that allows data or enquiries to be submitted to the Administrator.
1.8. Newsletter – a service consisting in sending commercial information by electronic means to the e-mail address provided by the User.
1.9. User Account – an individual panel available after logging in that provides access to extended Website features.
1.10. Cookies – small text files stored on the User's device by the web browser.
1.11. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
1.12. Tools – free auxiliary tools made available on the Website (in particular calculators, configurators, simulators, generators and tools for the preliminary checking of files and designs) whose results are informational and approximate in nature. The current catalogue of Tools is available on the Website; a change to it does not constitute an amendment of these Terms.
2. General provisions
2.1. These Terms set out the rules for using the Website, including the conditions for providing services electronically in accordance with the Polish Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws 2002 No. 144, item 1204, as amended).
2.2. Using the Website constitutes acceptance of these Terms. The Privacy Policy is not subject to acceptance; it fulfils the Administrator's information obligation under Article 13 of the GDPR. The User is obliged to read these documents before starting to use the Website.
2.3. The Terms are made available free of charge via the Website in a form that allows them to be downloaded, saved and printed.
2.4. All rights to the Website, including copyright and intellectual property rights to its name, domain, graphic design and content, belong to the Administrator or to entities with which the Administrator has concluded the relevant agreements.
2.5. The Administrator provides services within the territory of the Republic of Poland and abroad, subject to limitations arising from applicable law.
3. Types and scope of services provided electronically
3.1. The Administrator provides the following services electronically:
3.1.1. Services:
a) browsing informational content, blog articles and offer descriptions,
b) downloading informational materials (catalogues, price lists, PDF files),
c) using the Tools,
d) using the "Relaxation Zone" feature.
3.1.2. Communication services:
a) using the contact form,
b) using the accounting services quote form,
c) using the "Start a company with Fengo" form,
d) using the appointment/consultation booking form,
e) using the report form (general and security-related),
f) using the Fengo communication chat.
3.1.3. Newsletter service:
a) subscribing to the newsletter and receiving commercial information,
b) choosing a thematic segment (accounting office, advertising agency, industrial services),
c) unsubscribing from the newsletter at any time.
3.1.4. Entertainment services:
a) using interactive games,
b) using the relaxation section.
3.1.5. Privacy management:
a) managing cookie consents via the CMP panel,
b) access to legal documents (Terms, Privacy Policy).
3.2. All services listed in point 3.1 are provided free of charge.
4. Technical conditions for using the Website
4.1. Proper use of the Website requires:
a) a device with Internet access (computer, tablet, smartphone),
b) an up-to-date web browser supporting JavaScript, CSS3 and HTML5 (Chrome, Firefox, Safari, Edge in a version no older than 2 years),
c) a minimum screen resolution of 320 x 568 pixels,
d) cookies enabled (for full functionality),
e) an active e-mail account (to use the forms and the newsletter),
f) software for opening PDF files (to download materials).
4.2. The Website is optimised for mobile devices. The Administrator strives for the Website's conformance with the WCAG 2.1 accessibility guidelines at level AA and accepts reports of accessibility barriers at fengo@fengo.pl.
4.3. The Administrator uses the SSL/TLS encryption protocol to ensure the security of transmitted data.
4.4. The Administrator is not liable for technical problems resulting from the User's failure to meet the requirements set out in point 4.1 or from the operation of software installed on the User's device (e.g. ad blockers, firewalls).
5. Conclusion and termination of the service agreement
5.1. The agreement for the provision of services by electronic means is concluded upon:
a) entering the Website – for informational services,
b) submitting a form – for communication services,
c) confirming the subscription – for the Newsletter service,
d) starting a calculation, generating a result or analysing a file – for the Tools; the User may stop using a Tool at any time by closing its page, which does not affect rights connected with a service already performed, in particular the right to lodge a complaint.
5.2. The agreement for informational services is concluded for an indefinite period and may be terminated by the User at any time by leaving the Website.
5.3. The agreement for communication services (forms) is concluded for a fixed period, until the enquiry has been handled by the Administrator.
5.4. The agreement for the Newsletter service is concluded for an indefinite period. The User may terminate it at any time by:
a) clicking the unsubscribe link included in every Newsletter message,
b) sending an unsubscribe request to: fengo@fengo.pl.
5.5. The Administrator may terminate the service agreement with immediate effect if the User breaches these Terms or the law.
6. Newsletter service
6.1. The Newsletter service consists in the Administrator sending, to the e-mail address provided by the User, messages containing information about:
a) news and updates in the Administrator's offer,
b) promotions and special offers,
c) changes in legal regulations (accounting, taxes, labour law),
d) blog articles and guides.
6.2. Subscribing to the Newsletter requires:
a) providing a valid e-mail address,
b) consenting to receive commercial information by electronic means,
c) confirming the subscription by clicking the activation link sent to the provided e-mail address (double opt-in).
6.3. The Administrator does not share subscribers' e-mail addresses with third parties for marketing purposes.
7. Forms and appointment booking
7.1. The Website provides forms that allow the User to:
a) send a general enquiry (contact form),
b) obtain a quote for accounting services,
c) express interest in starting a company,
d) book an appointment or consultation,
e) report a technical or security problem.
7.2. Submitting a form requires providing the personal data necessary to handle the enquiry. Providing the data is voluntary, but without it the enquiry cannot be handled. The data is processed under Article 6(1)(b) of the GDPR (taking steps at the request of the data subject prior to entering into a contract) and Article 6(1)(f) of the GDPR (the Administrator's legitimate interest in corresponding with persons interested in the offer). The rules of processing are described in the Privacy Policy, which is informational and does not require acceptance.
7.3. Booking an appointment via the form does not constitute the conclusion of a service agreement. The conditions of the service are agreed individually during the appointment or consultation.
7.4. The Administrator reserves the right to refuse a booking if no dates are available or for other justified reasons.
8. Tools
8.1. The Website provides Tools, including a salary calculator and tools supporting the preparation of graphic designs and print files. The Administrator may add, change and withdraw Tools; this does not constitute an amendment of these Terms and does not affect Users' acquired rights or claims relating to services already performed.
8.2. Results, reports, calculations and hints generated by the Tools are exclusively informational, indicative and auxiliary in nature. They do not constitute:
a) legal, tax or accounting advice, nor a technical expert opinion,
b) an offer within the meaning of the Civil Code,
c) confirmation that a file, design or calculation complies with the requirements of third parties, in particular printing houses, technical standards or authorities, nor approval of a file or design for production.
8.3. The Tools operate automatically, on the basis of the data and files entered by the User and the assumptions and simplifications adopted in a given Tool, described on the Website or in the Tool's output. A Tool may not detect all defects or errors; the scope of checks performed and omitted follows from the Tool's description or its report.
8.4. The User independently makes decisions on the use of the Tools' results and is responsible for the conformity of the entered data with the actual state of affairs and for observing the indicated limitations of use; to that extent the User uses the Tools at their own risk. Before making a decision with legal, financial or production consequences (e.g. ordering printing, settling remuneration), the result should be verified with the competent party: a printing house, an accountant, a tax adviser or an authority. This provision does not exclude the Administrator's liability to the extent specified in point 8.6.
8.5. Where the description of a Tool so provides, the entered files and data are processed exclusively in the User's browser and are neither sent to the Administrator's servers nor stored by the Administrator. The User is responsible for holding the rights to the materials entered. The User may use the results and reports of the Tools in their business, including passing them on to printing houses and other contractors; this does not apply to other Website content referred to in § 12.
8.6. The Administrator makes every effort to keep the data, assumptions and algorithms of the Tools up to date and correct, but does not guarantee their conformity with the regulations, standards or third-party requirements in force on the day the Tool is used. The Administrator is liable on the principles arising from applicable law; the provisions of this section do not exclude or limit liability for damage caused intentionally, the rights of Consumers, or the protection afforded to natural persons concluding a contract directly related to their business activity where it is not of a professional nature for them (Article 3855 of the Polish Civil Code), to the extent arising from mandatory provisions of law (§ 14.4).
9. User obligations
9.1. The User is obliged to:
a) use the Website in a manner consistent with the law, these Terms and good practice,
b) provide true and up-to-date data in the forms,
c) refrain from infringing the rights of third parties, including copyright and personal rights,
d) refrain from actions that could disrupt the functioning of the Website.
9.2. The following is prohibited:
a) providing content that is unlawful, offensive or infringes personal rights,
b) attempting unauthorised access to the Administrator's IT systems,
c) testing the Website's security without the Administrator's written consent,
d) placing malicious software (malware, viruses),
e) automated downloading of content (scraping, crawling) without the Administrator's consent,
f) sending unsolicited commercial information (spam),
g) impersonating other persons or entities.
9.3. In the event of a breach of the above rules, the Administrator has the right to block access to the Website and to take other measures provided for by law.
10. Personal data protection and privacy
10.1. The controller of Users' personal data is Fengo Sp. z o.o. Contact details: rodo@fengo.pl.
10.2. Detailed information on the processing of personal data, including the purposes of processing, legal bases, retention period and Users' rights, is contained in the Privacy Policy.
10.3. The User has the following rights under the GDPR:
a) the right of access to data (Article 15 of the GDPR),
b) the right to rectification (Article 16 of the GDPR),
c) the right to erasure, the "right to be forgotten" (Article 17 of the GDPR),
d) the right to restriction of processing (Article 18 of the GDPR),
e) the right to data portability (Article 20 of the GDPR),
f) the right to object (Article 21 of the GDPR),
g) the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
10.4. The User has the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stanisława Moniuszki 1A, 00-014 Warsaw, uodo.gov.pl).
10.5. The Website uses cookies. Detailed information is contained in the Privacy Policy available on the Website. The User may manage cookie preferences via the CMP panel and browser settings.
11. Security verification system
11.1. To protect the Website against automated attacks, spam and abuse, the Administrator uses a security verification system.
11.2. The system may collect and analyse the following technical data:
a) patterns of interaction with the Website,
b) browser and device parameters,
c) time spent on the page and the pace of filling in forms,
d) anonymous analytical data (Fengo Analytics, an in-house system running on the Administrator's servers).
11.3. Data collected by the system is processed solely to ensure the security of the Website and is neither used to identify Users nor passed on to third parties.
11.4. The legal basis for processing is the Administrator's legitimate interest (Article 6(1)(f) of the GDPR) in protecting the Website against abuse.
12. Intellectual property rights
12.1. All content published on the Website, including texts, graphics, photographs, logos, icons, videos, software and page layout, is protected by law and is the property of the Administrator or of entities that have granted the Administrator a licence.
12.2. The User may use the Website content solely within the scope of permitted personal use defined in the Polish Act on Copyright and Related Rights.
12.3. Using the Website content for commercial purposes, including copying, publishing, distributing, modifying or creating derivative works, requires the Administrator's prior written consent, subject to point 8.5 (results, reports and files generated by the Tools) and to rights arising from the licences of components made available on separate terms.
13. Content generated with the use of artificial intelligence
13.1. Some content published on the Website (e.g. articles, descriptions, graphics) may be created or supported by tools based on artificial intelligence (AI).
13.2. Every piece of material is verified and approved by the Administrator before publication.
13.3. Content generated with the use of AI is informational in nature and does not constitute specialist advice (legal, tax, medical, financial).
13.4. Content generated with the use of AI requires independent verification by the User before decisions are made on its basis; the Administrator is liable for it on the principles arising from the law, taking point 14.4 into account.
14. Limitation of liability
14.1. The Administrator exercises due diligence to ensure that the Website operates correctly and is available without interruption. However, the Administrator does not guarantee uninterrupted availability of the Website or its error-free operation under all technical conditions.
14.2. The Administrator is not liable for:
a) interruptions in the availability of the Website caused by circumstances beyond the Administrator's control, in particular force majeure, failures on the part of infrastructure providers or the actions of third parties; for interruptions resulting from planned maintenance and updates the Administrator is liable on general principles, subject to point 14.3,
b) the consequences of decisions made by Users on the basis of information published on the Website, subject to point 14.4; the rules for using the results of the Tools and the related limits of liability are set out in § 8,
c) the content, products, services and privacy policies of external websites linked from the Website,
d) damage resulting from the User's failure to meet the technical requirements set out in § 4,
e) actions of third parties that violate the law or these Terms.
14.3. In the case of planned technical interruptions, the Administrator will endeavour to inform Users in advance.
14.4. Nothing in these Terms excludes or limits the Administrator's liability to the extent that such exclusion or limitation is not permitted under mandatory provisions of law, in particular towards Consumers.
15. Complaints
15.1. The User may lodge complaints regarding the functioning of the Website and the services provided.
15.2. Complaints may be lodged:
a) via the report form,
b) via the security report form,
c) by e-mail to: fengo@fengo.pl,
d) in writing to the address of the Administrator's registered office.
15.3. A complaint should contain:
a) contact details (first name and surname or company name, e-mail address or postal address),
b) a detailed description of the problem or irregularity,
c) the expected way of resolving the complaint.
15.4. The Administrator will consider the complaint within 14 days of receipt and will reply in the form in which the complaint was lodged, unless the User indicates another preferred form of contact.
15.5. The absence of the required details in a complaint may hinder or prevent its consideration. In such a case the Administrator may ask for additional information.
16. Amendments to the Terms
16.1. The Administrator reserves the right to amend these Terms for important reasons, in particular:
a) changes in legal regulations affecting the provision of services,
b) changes in the scope or manner of providing services,
c) the need to comply with court rulings, decisions of administrative bodies or recommendations of supervisory authorities,
d) organisational or technical changes on the Administrator's side.
16.2. Amendments to the Terms enter into force 14 days after their publication on the Website. The Administrator announces a planned amendment by a notice on the Website and, for Users of continuous services (in particular the Newsletter), additionally by a message to the e-mail address provided, sent at least 14 days before the amendments enter into force.
16.3. A User who does not accept the amendments may, before they enter into force, withdraw from the service on the terms set out in point 5.4, without incurring any costs.
16.4. If the amendments are not accepted, the User may stop using the Website and, with regard to the Newsletter service, terminate the agreement in accordance with point 5.4.
17. Final provisions
17.1. In matters not regulated by these Terms, the provisions of Polish law apply, in particular:
a) the Act of 23 April 1964, the Civil Code,
b) the Act of 18 July 2002 on the provision of services by electronic means,
c) the Act of 30 May 2014 on consumer rights,
d) the GDPR (Regulation (EU) 2016/679).
17.2. Any disputes arising from the use of the Website will be resolved by the competent common court. In the case of disputes with Users who are neither Consumers nor Sole traders with consumer rights, the competent court will be the court having jurisdiction over the Administrator's registered office.
17.3. If any provision of these Terms is found invalid or ineffective, this does not affect the validity of the remaining provisions. The relevant provisions of law apply in place of an invalid or ineffective provision; towards Consumers, an unfair term is not replaced with another term of a similar purpose.
17.4. The version number and publication date are indicated below the text of the Terms. The original wording of the Terms entered into force on the date of publication; every amendment enters into force on the terms set out in point 16.2, i.e. 14 days after publication, and does not limit acquired rights or claims relating to events preceding its entry into force. Previous versions of the Terms are archived and made available on request.
18. Contact details
18.1. Administrator's details:
Fengo Sp. z o.o.
ul. Frysztacka 45A
43-400 Cieszyn, Poland
18.2. Registration details:
KRS: 0001107603
NIP: PL5482342278
REGON: 070597740
District Court in Bielsko-Biała, 8th Commercial Division of the National Court Register
Share capital: PLN 180,000.00 (paid in full)
18.3. Contact details:
General e-mail: fengo@fengo.pl
GDPR e-mail: rodo@fengo.pl
Complaints e-mail: fengo@fengo.pl
Phone: +48 33 851 45 25
Website: www.fengo.pl
Wersja 3.0.25 | Data ostatniej aktualizacji: 5 September 2026 r.
